Refunds

eduardas

Posted over 7 years ago

Hi there,

You can find the refund policy here:
https://www.cgtrader.com/pages/refund-policy

Cheers!
Eddie

Supercigale

Posted over 7 years ago

regarding the abusive and completely injustfied refunds of TS, this button would encourage "customers" to get products free. refunds must be evaluated by the TS team.

Supercigale wrote over 7 years ago

hem.. sorry i would mean CGT team :)

LemonadeCG

Posted over 7 years ago

Quote from CGT refund policy: "Note that on CGTrader, customers purchase products directly from artists, and CGTrader guarantees money refund only for products bought from sellers with Quality Guarantee status."

Curious how one supposed to know does particular seller has Quality Guarantee status or not? I tried to look for such info in designers profile as well as on products page, but didn't manage to find anything.

eduardas wrote over 7 years ago

Aaaaand that's something we've discussed today as well! Long story short - we need to update our policy a little bit - and it will definitely be done this week.

LemonadeCG wrote over 7 years ago

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