Please help: Abstract customer question
Discussion started by yaschan
Customer is asking for product support on my "Tissue box 3D model". https://www.cgtrader.com/3d-models/household/other/black-tissue-box
The question stated: "Just one question: How you get the the tissues paper in?"
So I was wondering what an earth would this mean. So I asked him to clarify the question or send a screen shot of his problem.
"Hmmm, I actually don't know what picture I should send you. You offer a print of a tissue box and I wonder how I get the actaul smal paper tissues into your tissue box. I hope my question ist understandabe...."
Now I do not advertise this model to be 3D printable in any way. Does CG Trader make customers to understand that something like this is actually 3D print ready model which this , for god heavens.. is not.
I wonder what should I tell him?
Answers
1
Hi there,
Thanks for raising your concerns.
For further information please, contact us here support@cgtrader.com
Kindly,
Judita
CGTrader Support
For situations like this it would be helpful to have contributor only forum.
Your answer
In order to post an answer, you need to sign in.
