Payment Reversal - No Cardholder Authorization !!!!!
Discussion started by erfan-sadat
what is this problem exactly ? why should I get punished because of the stolen credit card of the buyer which I don't even have an access to his/her account because it's now closed !
why should I pay that refunded fee ? it wasn't my fault ! it was a buyer fault ! that I have a negative balance right now because of that !
as I checked, so many designers had this problem before but the problem is still in place !
Answers
Yeah, but you got paid when the model was purchased, so If I understand correctly the 'Payment processing' fee is the real ($) loss here, which is still bad though.
I suppose those fees can't be avoided, but I think in such cases these should be covered by CGT. They are not big amount and such cases are (I hope) rare, so it shouldn't be a big deal.
The Artist loses his model to a thief and there is very high chance it will appear on some shady sites, so a little gesture from CGT can help a bit to ease the pain.
I don't think that's possible - payment reversal can happen weeks or even months after actual payment - there's no way that cgtrader would block access to download for that long. Our best hope would be limited seller protection program, which cgtrader could offer in exchange for loyalty or something else.
As for payout fees loss, that's surely shouldn't happen. I suggest you to contact the support and demand to restore your balance to net zero - in case of payment reversal, any fees should be taken care by cgtrader, there's no excuse for that!
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Yeah . I'm gonna contact them but I still think they wouldn't do anything and they're not gonna cover the payout fee's cause as we all know, it's not a fresh and new problem . many freelancers had this problem before me and the problem is still in here !
let's see what happens !
Well, i had fraudulent purchases couple times, but i can't recall that the fees were deducted from my balance. I also visit the forum quite regularly, but i'm not sure if i ever saw that someone would complain about unjust payment fees after payment reversal. Anyway, you should definitely contact the support and ask for clarification at least.
Let us know how it will turns out.
Do you sell on turbosquid? They're taking twice as much in comissions as cgtrader does, yet they don't offer any protection either. Just saying...
Actually they have, but it's only for diamond guild members and is up to 3 fraud purchases per month. You keep all the royalties though.
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Once again I was surprised by a $ 231 refund in my account, today my account is negative. I am being punished for a problem that is not mine. A complete lack of care of the Cgtrader site. It is not the first time, but today you lose me, I was faithful to Cgtrader, I only sold my projects on this platform but I see that it is not safe. Today you put in my account "Payment reversal - no cardholder authorization" since May/2019 purchases, we are in February 2020!
Anyone today enters Cgtrader, creates a fake account, steals our models... yes, steals our models, when we enter Cgtrader we expect security from the platform and we are still punished with reversal refund in our account. There is no control at all. In the platform should have more control when a user creates an account. Honestly it is very sad. From now on I will be using new platforms to sell my future models.
OBs.: Just looking at my sales I have already seen possible future problems with 2 users, just checking the latest sales. (Goodwin85 and Noobass). You will probably put these issues on my account later as well.
Are you sure this is not some kind of mistake/bug?
How can you have $231 refund, when your most expensive models is $35?
now the same happened to me , a guy who purchased my product approximately over month ago but now demands for refund which i see my sales section there is these words (Payment reversal - no cardholder authorization) , i dont know what to do
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I see.
I think it's possible If the thief used the same stolen credit card for all purchases, the original card holder to have found out now that somebody is using his card and asked for refund.
As far as I know, when the original card holder asks for his money CGT is obliged to return them.
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You can't put blame on cgtrader for payment reversal, it's not their fault and there's absolutely nothing they can do about it. On the other hand, if there would be leak of your models without any payment, then that would be cgtrader's fault to not providing enough security to your files.
I agree with you!
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I just experienced it, a refund of $ 269, with the reason "no card holder authorization"
"Payment reversal - no cardholder authorization". It's a user named "ryuugbuilder"
I am very sad and disappointed because I will use the money to pay for my sister's school entrance :(
boleh saya minta saran
sorry I'm not too good at English
thanks
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Me too brothers. Cgtrader should just cancel the ability for buyers to use any sort of card to make a purchase, but should rather make them pay via wire transfer which is irreversible and won't cause all these card refund nonsense. So pissed at both the criminals and cgtrader team.
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Same thing happened to me today. There have been dozens of complaints about this issue over the years, but there is still no improvement.
I think that asking customers for this information will reduce such frauds, just as the people who sell on cgtrader cannot sell without notifying cgtrader with all their identity information (including copy of identity and address information).
I'm not an expert in law and I don't think it's the first time this suggestion have been made, but I don't find it fair that the only person punished for this is the seller.
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