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Cgtrader support and update issues

Discussion started by Ocstard

Hello everyone,

In general when i contact cgtrader support by mail i get after a few seconds a message to tell me that my request was received and they will back to me, but now i'm not receiving it ! and as soon as i update a model the preview image is no more visible in the search results and there is in place of it the box icon ! that happened to me before but maximum after 24 hours it will be fixed but not the case now !

Does anyone else had this issue ?

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