cgtrader sold a model of mine that was suspended a long time ago. But i didn´t got the money

Hello guys!! here is the support answer!! Exactly what I thought:

""Thank you for reaching out and sharing your concerns.

To clarify, the downloads section you mentioned reflects whenever a user downloads a file, not when a new sale occurs. In this specific case, the user dna20717 originally purchased your Cthulu model back on 2019-08-11.

Although the listing itself has been removed and isn’t visible in your dashboard or on CGTrader’s public pages, we do retain the files temporarily for deleted products. This allows customers who previously purchased the model to access their files, even after the product is no longer for sale. No new sales have been made for the model since its suspension.

If you have any further questions or need additional information, please let us know.""

Hey everyone, I just clarified what happened to the user who purchased it. He told me he had purchased it years ago, so I'm assuming the database is still active for users who purchased before the model was banned due to copyright issues. I'm waiting for a response from support, but I think this is indeed the reason. Thank you, and I apologize to Cgtrader for the accusation.

I sent a message to him!! But no response until now!!

hm...

https://www.cgtrader.com/designers/dna20717

write support:
- Submit a support request via the CGTrader Help Center.
- Include your registered email address.
- Provide the purchase order ID, model code (966901), and details of the sale.
- Mention that the model is no longer visible in your dashboard.
- Explain that the model was sold without your knowledge, and you have a screenshot as proof.
- Request the sales log data and transaction details related to the sale to "dna20717."
- Ask for clarification on how long CGTrader has been selling your models without paying.
- Include any relevant transaction details or screenshots.

good luck!

I can send the evidence directly to anyone who contacts me.