cgtrader sold a model of mine that was suspended a long time ago. But i didn´t got the money
Discussion started by tcheloslv
Guys, something happened today that really upset me with CGtrader. A while ago, CGtrader suspended the sale of one of my models due to copyright issues. The model doesn't even appear as suspended on my list. It simply doesn't appear; it was deleted from my dashboard. This has been going on for at least six years. However, today when I checked the sales list in the download tab, the Cthulu model appears as sold for $30 to a user. But I never received this money, and the model no longer appears on my model list. I even took a screenshot to attach as evidence, but unfortunately I now see that I can't. The product code is 966901, and it doesn't appear for me, not even in the cgtrader search. However, it was sold to a user named "dna20717." Now I just have to send it to support and ask how long they've been selling my suspended models and not paying me. I believe a system error revealed the evidence.
Answers
0
hm...
https://www.cgtrader.com/designers/dna20717
write support:
- Submit a support request via the CGTrader Help Center.
- Include your registered email address.
- Provide the purchase order ID, model code (966901), and details of the sale.
- Mention that the model is no longer visible in your dashboard.
- Explain that the model was sold without your knowledge, and you have a screenshot as proof.
- Request the sales log data and transaction details related to the sale to "dna20717."
- Ask for clarification on how long CGTrader has been selling your models without paying.
- Include any relevant transaction details or screenshots.
good luck!
Yes, i did that!! Now i´m waiting the answer of Cgtrader, probably they will say that it is a system issue. And not was sold.
hm... and what exactly does dna20717 say about this?
Your answer
In order to post an answer, you need to sign in.
