I already have many products with strong sales that have been removed from the shelves for no apparent reason. Will products that contain no pornographic or violent content still be taken down?
Here is the official reply from the platform:
To ensure compliance with our platform guidelines as well as Google's strict safety and advertising policies, we have implemented automated AI monitoring across the CGTrader marketplace. As a result of these mandatory enforcements, we have recently removed items that violate our policies, specifically those containing NSFW and sexually explicit content
This happened to me, and I still have models being suspended as of 6 hours ago. I have contacted Support, and the official response in my case was that the automated screening had been applied too broadly, and in many cases, incorrectly. They are working to correct the issue.
Now, keep in mind this is the response only based on my inquiry alone, but I assume many of us have been affected by this.
Some of my models got banned a couple of days ago, too. I submitted two separate tickets regarding a bunch of different models and received this response from support.
"Hi,
Thanks for reaching out, and please accept our apologies for the disruption to your listings.
To keep CGTrader compliant with the requirements of the major platforms we rely on for discovery and advertising (Google and other search engines especially), listings are screened by an automated moderation system that scores images against NSFW content standards. Those external standards have tightened recently, and in some areas they are stricter than what other marketplaces enforce, which is why our own guidelines have had to move with them.
In this latest round of review, due to an error, the automated screening applied it far too broadly and, in many cases, incorrectly. It removed a large number of models that do not actually breach any of our guidelines. This was a fault in how the automated scan was scoped and run on our side, not a reflection of your work or your standing, and we're sorry for the worry and the lost visibility it caused.
Where things stand:
We are reinstating all of the affected listings. This is already underway, and we expect the bulk to be restored by the weekend. The rollout takes time to process. You don't need to do anything for this to happen — please leave your listings as they are rather than re-uploading or attempting to edit them.
Your reviews, ratings, and listing history are preserved. Nothing about your store's standing or stats has been reset by this.
Once your models are restored, any that are genuinely considered NSFW (naked, explicit or sexually suggestive) under the tightened standards may be suspended again during a more careful, case-by-case review. If that happens and you believe a model was flagged in error, simply reach out and we'll review it individually.
If your listings are still missing after a day or two, reply to this message and we'll chase it down for you directly.
Again, we're sorry for the abrupt disruption. We know how much work goes into building a portfolio here, and we're working to get everything restored as quickly as we can."
As of now, they have restored the models of mine that were previously banned. Let's hope they unban the rest of the content as well.
cgtrader's AI regularly deletes my carrots, mushrooms, or even croissants, calling these models "sexual in nature." I wrote to support, and some of the models were restored. However, their very strange AI continues to delete my zucchini and radishes. cgtrader's AI has very funny sexual preferences, but this is starting to get annoying.
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