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You can contact the artist and let them know the issue. If the artist does not respond with in a couple of days, you can contact support@cgtrader.com to verify if the file is corrupt or not.
Cannot unzip purchased file
Discussion started by kvdl3
Hi I have purchased a file and downloaded it but when i try and unzip in using Windows 10 file extract it says the file is empty. So i tried 7-zip and it says data is corrupted. how can i successfully unzip the file? I can unzip files that i have downloaded from Thingiverse ok TIA
Answers
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I would contact the artist first since they, most likely, have the original, non-zipped, files. It would also give an opportunity for the artist to fix whatever was wrong with them. It is not necessarily the artists fault. Sometimes digital files do get corrupt during storage or file transfer.
That's actually a bad advice, dealing with download issues is cgtrader's job and responsibility. Seller should never send any files to the customer directly. NEVER!
LemonadeCG, I never suggested that the artist send the files directly. I merely suggested that since the artist has the original files, he could re-post them or re-zip them and fix whatever was wrong. If the artist zipped the files and corrupted them somehow, how would CGTrader fix them? It's the artist's responsibility to upload good files. If not, the artist should be the one to fix the problem. If there is no reply from the artist, then CGTrader should step in and try to see if they can do anything to fix the download. If they can't, the customer's money should be refunded.
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Thanks everyone I used a different computer and it worked!
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