It's not censoreship, if support themselves doesn't see a problem with the model they will remove negative rating and will not refund in most cases, the reason why they removed it in this particular case is because you mentioned things that aren't in the description of the model. As OsakaZ said to you, "I didn't said that it was cut or pre supported in the description". Honestly i'm personally tired of peoples who come to this site without even a smallest clue about what they are doing. If the description of the model clearly states that "this" or "that" isn't modeled, that mean that it isn't, don't buy model and than ask for a refund because "this" or "that" isn't available. I'm also tired of peoples who thinks that they can get their hands on a model for free just because they can ask for a refund and usually, to support their claim they wrote the worst posible review without reason.
Why was my negative review removed?
Is this normal? I left a negative (although harsh) review on a 3d model I purchased.
The file is poorly done, poorly supported, and IMO, not worth it's price. That's my review.
My
review below was written after a few hours of trying to get this very
complex, and poorly scaled model to print on a Photon S. As such, I was
overly harsh, and that is something I will take ownership of.
The review was not false, but again may have been harsh.
If I violated a rule or something in my review, it would have been nicer to been simply asked to change that but keep my negative review.
Did not know that this was a site full of censorship, if negative reviews can just be removed how can I be assured the OVERWHELMING amount of positive 5 star no comment reviews are likely even real.
https://i.imgur.com/SM4XMVP.png
I could make a lot of counterpoints to the sellers arguments in his response, but regardless. Censoring negative reviews for the sake of "Saving Reputation" is a terrible way to do business. Very shady.
Answers
I don't think that the review was censored, but more like deemed illegitimate by the sellers response. Before buying a model make sure that the model fits your requirements by viewing the description, model formats and the preview images. His point about a single negative review being more harmful than the sale would profit him is a very valid point to why negative reviews are taken seriously by the moderators.
However, you can probably get your purchase refunded. I've had some of my stuff refunded before, just press the help button on the right side of screen or find one of the emails for support and ask for a refund on that model, because it wasn't what you thought you were getting/ it doesn't suit your needs. The seller probably didn't know about refunds, because sellers don't have access to the tools to refund.
Hope I was helpful, Locki.
Hi there,
Thank you for raising your concerns.
Please contact Support via support@cgtrader.com and we will do our best to advise you on this issue.
Kindly,
Austeja from CGTrader
Your answer
In order to post an answer, you need to sign in.
