Problem when updating a model
Discussion started by hend-z
I have a very annoying bug.
I want to update some of my models, when I delete the old files and upload the new ones, everything seems fine when I hit save, but when I go to Edit again, I see a long list of files(probably the old files). It doesn't show up in "Available formats" in the product page but it's very annoying to have this long list.
Also my textures folder doesn't show up sometimes in "Available formats" in the product page. I don't know if it's a display thing, or buyers, actually, won't be able to see it.
Answers
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Hey Eddie,
Here is an example,
https://www.cgtrader.com/3d-models/furniture/sofa/sofa-and-armchair-collection
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Hi again,
Ah, sadly I have seen this bug already :/ It is specified in our task list, and should be fixed in the near future.
Regarding textures: after you upload your textures, you can select "Textures" as format while uploading/editing your assets - this way they will show up in your product page later (e.g. I've added that info in your model, take a look at it now).
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The "Textures" format doesn't work for me neither, It's showing for the model you fixed, but it doesn't work when I do it. just tried with this:
https://www.cgtrader.com/3d-models/furniture/sofa/sofa01
The texture link is not showing in the product page.
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What's weird is that I updated all that collection, it's showing for some and not showing for others, here i'm using the exact same "textures" folder:
Not showing here:
http://img11.hostingpics.net/pics/5459513001.png
Showing here:
http://img11.hostingpics.net/pics/9014983902.jpg
Anyway, I'm glad it's a display thing, thank you for your help :)
Can I see the example here as well? Also, did you make sure they finished uploading before saving the draft?
Are there any junk in your models when you go to edit the model though?
I tried uploading a testing model and then found out a reason why there are some junk files in product page once one goes to edit his model.
No, there isn't any bad files. I double checked everything yesterday when i noticed that new formats doesn't show. When i try to edit model, every file is in place, despite the fact that on some models i deleted old files and reuploaded new ones and on other files i just added new files and left old ones.
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Uploaded two products at the same time, one of them shows available files fine and the other one doesn't show anything, but when i go to edit mode, i see that files are there. Could it be fixed please? I don't think that anybody will be willing to buy product when they see nothing at the available formats.
Affected product is here: https://www.cgtrader.com/3d-models/various/various-models/raindrops-texture-3
Hi,
Sorry for the delay - the textures should be showing in your product page now.
Nope, still nothing is showing up.
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