no files to downloads

Discussion started by klausdons

Hi,

I just bought the container house 3D model by Aghjo Design. I paid for the model, I got the confirmation, the invoice and a link to the file location for download.

But there are no files?

Is this common? What to do?

Best regards

Klaus

Answers

Posted 23 days ago
1

You have to contact support and ask for refund. Green HELP button on the right of the screen.

Posted 23 days ago
2

Definitely contact Support. It seems like there are no files in the product at all, which is something I have never seen happen before. Something strange is going on there because you are correct, it's not displaying any file types for the model at all, and the information in the description is very vague. He talks about Evermotion models and props. Very unusual.

PhantomDesign wrote
I remeber someone on other topic mentioned new type of scam, and that's publishing fake asset with fake preview images and without files. I don't know is this the case here that's why I just suggested support contact.
Posted 23 days ago
0

If it happens,that's not good for CGT and you too. Can you please give me the link to the product you bought?
Also, you can inform about this to CGT support team.

Posted 23 days ago
2

@klausdons You should definitely ask for refund.
Even if the seller accidentally forgot to add the files, the scene (as written in the description) contains (pirated) models from Evermotion and other authors and those can not be resold by other individuals - that makes this product illegal and the seller most likely will be banned soon.

klausdons wrote
Thank you for investigating this @trimitek I will ask for a refund
trimitek wrote
trimitek
You are welcome.
Posted 23 days ago
2

@sourcefile - absence of file formats in asset's page, doesn't neccessary means that there are no files to download. Sometimes even legit assets looks like scam due to cgtrader's bugs. This assets pack of mine looks like fake crap with no file formats and no content: https://www.cgtrader.com/3d-model-collections/raindrops-texture-collection but i can asure you that it is perfectly normal product and it has been sold several times with no complaints from customers.

Having said that, i tend to agree with others, that subject of the topic, indeed looks like a scam.

sourcefile wrote
sourcefile
ohh It can happen. Thank you
Posted 23 days ago
0

Can't escape feeling that cgt slowly losing control. (generally speaking)

Posted 23 days ago
2

@PhantomDesign I tend to disagree - you can't lose something that was never there.
My feeling is the opposite - that CGT is slowly gaining control with the piracy problem.. but.. yeah.. slowly

PhantomDesign wrote
Thanks for the correction, they already lost control, this better describe the situation. As far as gaining control back goes it's too slow, but better than nothing, what people around here are used to.

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