HEEELP! What to do in case of a unpaid job?

CGT have nothing to do with this, there are set of rules that needs to be followed in order to not get scammed, and will someone follow those rules are up to them. Rule number 1 is to secure whole payment in front so that you can't get in situation like this. Cgt can make (maybe they should) this mandatory but then business flexibility will be lost, because a lot of people here have regular customers, so this flexibility makes life a bit easier for both. A lot of people here doesn't know how project system works so they should ask before they decided to go for an "adventure" of doing work for free, other knows very well how it works but are still thinking that they will get better "relationship" with a customer (customer won't look for other designer) if job is paid once it's done which is wrong thinking. The best thing to do in order to avoid scam is to avoid customers who doesn't want to pay in advance. There are scammers who will pay, in this case cgt support will deal with those.

The question is, did you secured whole payment before you started working on a project, if answer is yes then contact support, if answer is no, you have worked for free and no one can help you.

I have no idea. I'm was just supporting you and giving CGTrader a suggestion to improve agreements between artist and buyer. Have you contacted CGTrader and asked what can be done? The admins don't necessarily read all the forums.

Can't they hold the money in an escrow account to prevent something like this happening? Mind you that might be a lot of administration and dealing with details, so that won't happen.

If you already haven't, send him a message and explain him what happened and what needs to be done for you to get paid for your work.
If the client doesn't answer you, then he's an a**hole and you have your lesson learned.

This customer should get banned and blacklisted until this gets resolved. An agreement was made, and you delivered. Even if this is resolved, artists here should be aware of this customer's attitude.

Hi there,

Thanks for reaching out.

Please message our support team via support@cgtrader.com and they will look into this situation as soon as possible.

Kindly,
Greta from CGTrader

Hi everyone! Perhaps this is the same fraudster. She ordered a cosplay costume from me, but said she would pay later. I provided the previews that she stole! And she exhibited the work again with my previews. Be careful, never do work without pay. Nobody refunded the money to me. My time was wasted!