Bought Model, doesn't work as advertised, seller won't respond

Hi tomenokr,

Thanks for the message here! Apparently, the support didn't receive the message because of the wrong email.

If there are any concerns in the future, click the box on the bottom left corner or write to info@cgtrader.com.

We're really sorry for this as it is definitely unacceptable. Our support will contact you directly via email shortly and we'll find a way to either help out with the models you bought, or the refunds (or both!).

Again, sorry to have kept you waiting so long.

Kind regards,
Eddie, CGTrader

Thank you for your prompt replies. I'm impressed with the quality of the models, but all three have been incomplete. I'll look at your models, all. I need photorealistic interiors and exteriors.

i have alot of model, if you want, send me message, if i have, i will sent for you free! sorry fo bad english

I used the support chat more than one time and i always get a response, maybe not immediately but i solved all my problems through the support chat.
Try again or wait 1 or 2 business day for a response, i think that CGTrader don't want to loose customers or lower its reputation.

This is not acceptable. If sellers do not respond you should leave negative feedback to each of them and then strictly request for refund at support on a base that product doesn't match description.