Someone bought my ring But it refunded Giving this Refund reason *Payment reversal - no cardholder authorization. Files were not downloaded*
Discussion started by Khatri3D
what does it mean? his card got rejected or what. he did not downloaded the files
Answers
0
You can check your download stats: https://www.cgtrader.com/profile/sales#latest-downloads to see if indeed there wasn't files download, because there was cases when files WAS downloaded despite support claiming otherwise. Happened to me here and at turbosquid.
Look at terms and conditions and/or FAQ, there should be some lines about cgtrader refund policy. And yes, cgtrader can and in many cases will refund, even if files where downloaded.
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It the most cases that means that your model was bought with a stolen credit card.
If he didn't downloaded the files I suspect there is a big chance the thief was thinking he is buying a real ring :)
The card holder will get his money back and you will not get the money from the sell, but at least you know that your model will not end up on some pirate sites.
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