The money was supposed to come by May 20, as they promise, but it was just combined with the current month's salary, and it says "will be paid by the 20th of the next month" (June).
Has anyone encountered this?
The problem has been solved.
Hi there,
Thanks for reaching out.
It might take a few days to receive your royalties is your chosen payment method is Webmoney.
Keep in mind that if you choose to receive payments via Wire transfer or Webmoney, you need to have at least $200 in royalties before we make payments to your account.
If you are having any issues, please contact support@cgtrader.com.
Kindly,
Austeja from CGTrader
Payments usually need 2-3 WORK DAYS to get through.
The 20th of this month was a Thursday and because Pentecost and Pentecost Monday are banking holidays, you can expect your money to show up on your account on the 25th or the 26th.
The way CGT displays processed payments are not very "user friendly" and adds to the confusion. They should place some sticky notes somewhere for clarification.
I have had this issue several times and they turned out to be "false alarms".
Still...the reason why they show misleading caption, knowing that payments are "delicate matters" for sellers is beyond me...
I also want to add that for 3 months in a row I have consistently received money for PayPal. Last month I changed PayPal on Webmoney (Successfully passed the payment agreement) and I see that with this system many people are not getting paid on time. Cgtrader, please pay attention to this problem.
In order to post an answer, you need to sign in.
