? Need JPEG from purchased model

Discussion started by bufferoverflowattack

I purchased Tall Guard Tower 3D model and I would like to know how I should go about getting the jpeg file for the textures. I am looking to import this model into Cities: Skylines, however when I load the fbx model I get the right model but it does not have a texture applied to it. To be clear, JPEG is not one of my download options and none of the available files for download contain a jpeg.

Thank you for your time

Answers

Posted almost 6 years ago
1

I have even attempted to save the thumbnail as GuardTower04_d.jpeg (model is GuardTower04.fbx). However, this does not appear to load the texture.

Posted almost 6 years ago
2

The model looks like it may have tga textures instead of jpg. You could convert the tga to jpg and then reassign the jpg to the model or try opening the model in this FBX viewer: http://fbx.clockstone.com/ to see if the textures show. I think some fbx viewers have different texture specifications so will load some textures and not others, same with game engines.

Posted almost 6 years ago
1

Thank you for your quick and helpful reply flat!

CheckStone FBX Viewer does infact open and display the model + textures properly when I have both the FBX and TGA in the same folder. With that same setup, the game engine still won't recognize the textures. I will try again later on this afternoon after I get some rest.

Posted almost 6 years ago
1

A lot of the time you can just rename the file from TGA to Jpeg and it works without having to use photoshop etc... makes things a lot faster.

Posted almost 6 years ago
1

@bufferoverflowattack
You may want to contact the designer though the contact button on their page here:
https://www.cgtrader.com/rescue3dcom

The designer is listed on each model page at the bottom right.

I'm sure the designer of the Tall Guard Tower 3D model can resolve the issue and that they would want to know if you're experiencing technical issues with their product. :-)

Posted almost 6 years ago
1

Yes that is absolutely true sometimes as sellers we feel a total disconnect from our buyers because we don't get enough feedback whether it being good or bad about how a buyer feels about the model they purchased.

A lot of misunderstandings can happen but what buyers should know that as sellers we all want to provide the best possible service and that if something isn't to satisfaction we will all go to great lengths to make our buyers happy even improve the model or provide extra services.

Unlike at Turbosquid we don't have the ... just take it or leave it mentality.

Posted almost 6 years ago
1

I can tell that Rescue3D takes pride in his workmanship just from the product description. The problem could be a direct link to a texture file in a folder different from the model. That remote file could have been missed in the zip collection and even with testing, Rescue3D wouldn't have even known it. He can look at the original and see where the problem is, fix it for bufferoverflowattack and also upload a correction for future buyers.

Posted almost 6 years ago
0

Well said Tersta!

What you described happened to me a lot and because I didn't get any feedback I never even knew there was a problem with my old models.

Lots of buyers bought them and returned them but if I had known about it I could have corrected the issue or at the very least offered them something else for their trouble.

Now I have become paranoid about my models and have been trying my best to test all the new ones I upload many times until everything works flawlessly.

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