If a client doesnt respond in a finished project ?

Discussion started by Ocstard

Hello everyone,

When a project is finished but the client does no more respond (prepayment done), what you have to do ? and if you contact the support and they mark themselves the project as finished will you have a feedback or not especially if in the discussion the client was happy with the result ? and if you will not have a feedback will it impact your average rating ?

Also another small question, i see for some artists that the project price and review are hidden, how to do that ?

Thank you very much in advance for any information.

Kind Regards

Answers

Posted about 2 months ago
0

Support should clear this up with you, but as long as you don't get a negative review, your rating will not change.

Posted about 2 months ago
0

@luxxeon thank you very much for your response, so it can not be positive anyway ?? And i see that you have a project with a hidden price and a hidden review, how to do that please ?

luxxeon wrote
luxxeon
I didn't do it. That was done by the client.
Ocstard wrote
Ocstard
Ah ok i see thank you very much
Posted about 2 months ago
0

As Luxxeon stated, write to CGT support and they will check whole conversation between you and client. If everything is ok, they will release money to your account and you'll get hidden review :)

Ocstard wrote
Ocstard
Thank you very much for your response
Posted about 2 months ago
0

Hi there,

Please contact us via support@cgtrader.com and we will provide you more information about the situation.

Kindly,
Austėja from CGTrader

Ocstard wrote
Ocstard
Hi, thank you very much i am going to contact you
Posted 22 days ago
0

Yeah for a review to be hidden the project has to be private?, which is done by the client

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