Well, for me it happens too often, and always with the most expensive models, for me, if I still remember the last time someone robbed me, it's because it happens too often.
Support can't do anything, and it's normal, but companies can always refuse to return that money, the problem is the bank's security and they should be the ones who suffer the loss of that money, will they have insurance or something like that for these cases right? So I'm not saying that CGT deliberately allows this, but rather that they could seek a better agreement with the banks in which the banks are the ones that fix their own blunders.
My point is that, I don't think anyone steals cards to do this, it's the card users themselves who do this, and that's a problem between the bank and its client, and above all the bank's security, as I've already said. . But in the end, the users pay for it and I imagine that CGT loses its commission, so we must pay for the incompetence of the banks and for the thieves? It doesn't seem fair to me.
In the same way, thanks for your answers and for the link, I'll take a look, maybe I'll find all the information and relief I need there.