Cant upload Models

Discussion started by denzer01

Hello!

Any body can help me. I can't upload new models in publisher, model move to draft

Answers

Posted about 1 month ago
0

Hello!

I have the same problem and it said Draft (expires in 14 days)

What is a problem and how to fix this.

Posted about 1 month ago
2

Try and email the support team if the problem still exists.

denzer01 wrote
denzer01
How can I email to the support team? I'am new on CGTrader
NCJF wrote
u can email ur problem to them at support@cgtrader.com
Posted about 1 month ago
0

Hi there,

Thanks for reaching out.

We were made aware of this issue. There might be more users who are experiencing the same problem and our team is currently working to fix this.

Kindly,
Greta from CGTrader

denzer01 wrote
denzer01
Hello Greta! Do you have uploads limits per month?
denzer01 wrote
denzer01
I uploaded 15 models in 3 days and circle on main page was full, may be this problem? I have about 250 models on turbosquid and I want to start selling on CGTrader.
gretasj wrote
gretasj
Hi there. There are no limits. The circle you are talking about might represent your level progress. More information about levels and reputation can be found on https://www.cgtrader.com/levels. Welcome aboard and best of luck!
blendqzzir wrote
blendqzzir
Hello Greta! it is any progress about this issue because we can not upload any models on your side. the BUTTON Publish does not work and just go to My Models side and that it and it is model in Draft. I try with batch Upload and it is the same problem. IS your IT Team progress and found the problem?
Posted about 1 month ago
0

same problem here

Posted about 1 month ago
1

Hello everyone,

Thank you for your patience. A fix is currently under review and will be implemented shortly.

Kindly,
Greta from CGTrader

Posted about 1 month ago
0

Would be nice to get an estimate when is this going to get solved? Eager to upload some cool models.

Posted about 1 month ago
0

Hi everyone,

The bug has been fixed and functionality has been restored. Users should be able to upload items now. Let me know if the issue persists.

Kindly,
Greta from CGTrader

blendqzzir wrote
blendqzzir
The issue is the same for me
ZB-Vision wrote
ZB-Vision
Hi Greta, tried several times now, with the old "draft" upload and new fresh upload - it's the same. Also the site since this problem started couple days ago feels very slow to load and react to actions. I have very good connection.
denzer01 wrote
denzer01
The same for me too
gretasj wrote
gretasj
This doesn't sound good. I have informed the IT team once again. Hopefully this will be resolved swiftly. Thank you for your patience.
blendqzzir wrote
blendqzzir
Hi Greta, and a found out this 2 days that notifications red number on it not showing and (notification e-mail is not showing on my e-mail) and someone who buy some model from me is showing so late on my e-mail) on it that you wrote hear to see your message that you wrote past one hour.
Posted about 1 month ago
0

It's interesting, why is this affecting just a bunch of people? What is the cause of this problem? *Desire to know more intensifies*

Posted about 1 month ago
0

It is possible that you can publish my model ( it is in Draft) for just right now until IT team fix this problem 100%

Posted about 1 month ago
1

Hello again,

All your concerns are made known to our IT team; however, we have not yet received an update on the fix and it is reasonable to assume that they have a larger issue at hands. We are sorry about this unfortunate loss of functionality. Our colleagues are working very hard in order to get to the bottom of this as soon as possible. Hopefully everything will be up and running by Monday evening. Once again, thank you for your patience, and see you soon.

Kindly,
Greta from CGTrader

Posted about 1 month ago
0

also i have same problem :(

Posted about 1 month ago
0

Have the same issue

Posted about 1 month ago
0

Same. Pressed "Publish" and everything just disappears.

jedi3d wrote
jedi3d
Upd: model appears after couple hrs with "Suspended" status.
Posted about 1 month ago
0

My uploaded model showed up after a few hours.

Posted about 1 month ago
0

same problem

Posted about 1 month ago
0

Right now i try it upload the model but it is the same problem terrible

Posted about 1 month ago
0

Same problem here.

Posted about 1 month ago
0

Would be nice to get an update on the situation, Greta, thank you.

Posted about 1 month ago
0

We need more information what is going on and what is situation is but i see that is the same right now and is so strange that this button not work properly.

Posted about 1 month ago
0

Similar issue here, fill out all the required info for the model, and it brings up a prompt window saying " please enter number " as if I forgot to enter a price or other number such as polygons. I check it multiple times, no numbers are missing, but it basically keeps saying that and not allowing me to publish. If I go to view as draft, it shows up as normal, with no preview photos, then going back to edit removes the numbers I added for polys and verts entirely... Very strange issue.

Posted about 1 month ago
1

Hi all,

Our technical team has investigated this issue and it seems that only drafts created between 13th and 17th of August were affected. If you have tried to publish the draft at this period of time, please delete the draft that you wanted to upload and re-upload/publish as the new model. It should work this way, as the bug seems to only affect the draft publishing, but not new model publishing.

We hope this workaround will help you to publish your models on platform for now, sorry for the inconvenience.

If you are still experiencing issues, please contact our support team and we will do our best to help you out.

Kindly,
Greta from CGTrader

CGYikes wrote
CGYikes
Just re-uploaded my project and press publish and it still goes to draft
blendqzzir wrote
blendqzzir
Hi Greta I agree with CGYikes and it is the same as he said
ZB-Vision wrote
ZB-Vision
sadly, can only confirm the above, fresh upload goes into draft, this fresh draft re-publishing still leaves it as draft.
denzer01 wrote
denzer01
Hello Greta! It's not working. I was try several times, different models and still the same resault! Goes to draft
Posted about 1 month ago
0

It worked for me, I've deleted old draft and reupload my model

ZB-Vision wrote
ZB-Vision
yes, I deleted the old draft, and started over with new fresh upload. Still goes into draft when I press publish.
Posted about 1 month ago
0

Right now i try with new model to upload but it is the same problem

Posted about 1 month ago
1

It worked for me now. I don't know how, just new upload and it went through. Yay

ZB-Vision wrote
ZB-Vision
Try to clean cache of the browser, shift+F5 to clean refresh the cgtrader page after you have deleted the old/today's draft. Try to upload a completely different model than what was in draft.
blendqzzir wrote
blendqzzir
is so hard to understand why is something change because i publish to this day more than 100 models and it is working fine but now is hard to understand why is different Not working as you said
blendqzzir wrote
blendqzzir
what or witch browser you use to be good
wouterr wrote
Could you tell us more on how you did this?
Posted about 1 month ago
0

Cleared cache, tried incognito mode and different browser, still goes into draft

blendqzzir wrote
blendqzzir
I agree with you 1000%
Posted about 1 month ago
0

Still not working for me. Have tried and tried, have deleted old drafts too! When is it gonna be fixed?

jimplatt699 wrote
jimplatt699
seems to be fixed now.....thx
ZB-Vision wrote
ZB-Vision
nice, good luck with sales
Posted about 1 month ago
1

I try just one model and it normally Published for now

ZB-Vision wrote
ZB-Vision
Nice! Glad it worked for you, mate! Good luck and many sales
Posted about 1 month ago
1

It finally worked!

ZB-Vision wrote
ZB-Vision
great, let's go uploading! :)
Posted 28 days ago
0

Guys I am 16 years old and I want start 3d modeling.
But I don't know if I can make some money from it so I can't buy a desktop if I am not sure of making it
I just want your advice,
Thank you

LemonadeCG wrote
LemonadeCG
You can start modelling at any age, but you must be 18 or older to sell the models on marketplaces.
jimplatt699 wrote
jimplatt699
Go for it! Always head for your dreams and you'll get there! The earlier you start the more you'll know!
Posted 4 days ago
0

i had a model that got suspended, and when i deleteed it and uploaded again it is working fine

ZB-Vision wrote
ZB-Vision
might be part of different issue.

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