$999 model sold for $50 without my knowledge
Discussion started by ULTRA-SCAN
To CGTrader Support / Compliance Team,
I am writing to formally report a serious issue affecting my seller account and transactions on the CGTrader platform. The situation suggests either a critical system malfunction or improper transaction handling.
1) Sales notifications with zero credited funds
I have received multiple sale notifications for my models, yet my account balance shows no corresponding credited funds and no payout amounts have been added for these transactions.
This is not an acceptable discrepancy. If a sale is confirmed and a buyer is charged, the seller’s account must be credited in accordance with the platform’s payout rules and the applicable agreement.
2) Severe pricing discrepancy — premium model sold for $50 instead of $999
Additionally, my premium model listed at USD 999 was apparently sold for USD 50, and this occurred twice.
This is an extreme and unjustified price deviation. I did not authorize any discounts, price overrides, promotions, coupons, or price changes that would reduce the price from $999 to $50, particularly not for a high-value asset. The platform shows these as completed sales while I have received not even a single cent from either transaction.
3) Potential breach of seller agreement / consumer transaction integrity
This raises serious concerns including (but not limited to):
incorrect transaction settlement / missing revenue allocation,
unauthorized discounting or price manipulation,
billing/payment processing errors,
platform-side commission/payout calculation malfunction,
or other improper handling of
Answers
0
Hello,
If you notice any issues or discrepancies that need our attention, please contact us at support@cgtrader.com. We are here to help and give you all the information you require.
Please keep this discussion public; we all want to know about each other's problems so we can help one another. That's what a forum is for, after all! Simply telling people to email support and then burying the problem isn't the right thing to do unless there's something to hide.
TKX
Could you tell me - have you found out the reason for such a high
price reduction?
I have found that CGT opts in with discounts automatically after a site upgrade (which they do often) so you have to keep checking. I left this site months ago because of their unethical behavior. There have been many complaints about how artists, like yourself, who have lost hundreds of dollars on sales, because of CGT tactics such as these, but I've not heard of any resolution on the matter that is fair to the artist.
0
Navigate to my sales>discounts page and scroll all the way down, see if you have any marked checkboxes under maximize your earnings. If you have, then you basically granted right to cgtrader to sell your models at any price they want. Customer may approach cgtrader "hey, i like this model but i can't afford to pay $999, may i have it for $1 please" and they will say "sure, here you have it" and everything will be legal, because you agreed to that.
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