No payment from buyer cgt-buyer
Discussion started by KiwiCG
Hi everyone,
I’d like to ask if anyone else has experienced a similar issue.
It has been 60 days since CGT-Buyer purchased my models, and I still haven’t received any payment.
I understand that these buyers are affiliated with CGTrader, which is why I’m a bit concerned about the long delay. I’ve double-checked my payment details and everything is correct.
Answers
Have you contacted them yet? Have you received a response?
4
I'm in the same situation. I contacted support. This is what they told me:
"At this time, we’re unable to transfer your earnings because we have not yet received payment from the buyer. As soon as the payment is received on our end, we will process your payout on the next available payout Wednesday. We fully expected to receive it before the holidays but it seems that, as much as we would have liked to credit it this year, we will have to wait until January.
We truly apologize for this delay and appreciate your patience as we work to resolve it. If you have any more questions or concerns in the meantime, please let me know."
I received the same answer.
The payment deadline has long passed, and all we can do is wait and hope for the payment.
We can complain, of course, but that won't bring us any closer to a positive outcome.
Where can we complain?
3
I just received my regular payment. The CGT Buyer payment wasn't included.
You gave us 60 days, and we trusted you. Now I haven't been able to make my payments, and I have to pay interest for every day that passes.
For every day we haven't been paid, we should receive compensation. That's what should happen.
1
I have the same problem as all of you. I wrote to support last night, but they are ignoring my question and not responding to it at all
Yes, that's changed too.
Now you have to wait until Wednesday to get it.
Your answer
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