I advertised a job and had to make a payment upfront to award it to a designer. The designer sent me a message back saying that he couldn't do the job. Now naturally my questions are:
* how do I get the money back?
* how can I reopen the job and assign it to someone else?
* if there is a dispute, how is it resolved?
You would think a web site like this would provide solid support for this but I looked everywhere and drew a total blank :(
Hello Peter,
Our support team has been informed and a refund will be issued shortly.
The job can't be reopened and therefore you will have to create a new job post.
If you have any similar issues in the future, please contact our support team via support@cgtrader.com
Cheers,
Lukas, CGTrader
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