UPLOAD problem

Discussion started by shadedancer619

Hi,

I can not upload the files today. It seems there is no problem with the files under 2Mb. But if the needed files bigger than 2Mb. it's impossible to upload properly. "TRY AGAIN or CONTACT" warning appears. Is it a common problem?

Thanx.

Answers

Posted 26 days ago
1

Yes, I'm having the same problem trying to update one of my existing store item. Can't upload the new file. I've also noticed that a lot of the new uploads are showing up with no files attached.

I guess we wait for support.

Posted 26 days ago
0

Thanks a lot friend. Problems have picked up the wrong day :)

Posted 26 days ago
0

Same problem since last night. Worst of all, the support is silent. It feels like you're just being ignored, like:
F* OFF, but remember to pay our part if u sell something bro!

Posted 26 days ago
0

Same problem..

Posted 26 days ago
0

не загружается свободная модель как это сделать?

Posted 26 days ago
0

Same problem.
continues.

Posted 26 days ago
0

same here, files bigger whan 50mb not uploading...

shadedancer619 wrote
shadedancer619
50Mb??? You are lucky. 2Mb is enough to me :))
Posted 26 days ago
0

coronavirus strike the servers

Posted 26 days ago
0

I´m having the same problems as well. hope we can get a solution soon

Posted 26 days ago
0

DAMN! same here, all my .png's uploaded fine but the actual model's .blend and .zip files freeze at 11% :(
Hope they solve it soon.

Posted 25 days ago
0

Hope cgtrader team have a hard work on this issue now. Just hope. Right after the fixing of this issue I ask them for another problem about the ignorant customers and their malicious negative ratings. This is another topic but so important for us.

Posted 25 days ago
0

Same problem :(

Posted 25 days ago
0

The Upload Stops.

Posted 25 days ago
1

Did anybody get ANY answer from support? A single word?

Posted 25 days ago
0

same problem here, and not get any response yet.

Posted 25 days ago
0

same problem and no response from the support team so far :(
Just hope they are okay!

Posted 25 days ago
0

Yes, I have not been able to upload files since yesterday.

Posted 25 days ago
0

Corona-Virus! Could it be?

pstudio3d wrote
maybe they afraid that large archives can store the viruses inside.
Posted 25 days ago
2

Hello there,

We are very sorry about the inconvenience caused and for the late reply.

We are aware of the issue and our technical team is working hard to fix it as soon as possible.

We will notify you when the bug will be fixed.

Again, we sincerely apologize for the inconvenience caused.

All the best,
Judita from CGTrader

asguse wrote
Thank you.
jedi3d wrote
jedi3d
So why exactly don't you say anything when we try contact support? Almost three days, no one answers. Just today, I got a reply in the mail from people who don't know what's going on. They say it's a bug so I can try uploading the file again lol
blender-tommy1441-1 wrote
blender-tommy1441-1
Thanks for the update on the issue! will be eagerly awaiting the news that the issue has been resolved
Posted 25 days ago
0

Ahhhh, finally a satisfying answer from the team. Thank you Judita. We will follow.

Posted 25 days ago
2

Hello again.

I am pleased to let you know that the issue has now been fixed and you can start uploading the models again :)

We'd like to again apologize for the inconvenience caused and we really appreciate your understanding.

Best regards,
Judita from CGTrader

blender-tommy1441-1 wrote
blender-tommy1441-1
Thanks for the great news! The .blend file uploaded fine, DK if it was at my end or still a tiny bug left, but the .zip file was uploaded twice.
Posted 25 days ago
0

Just uploaded. Works like a charm

Thanks

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