I can not upload the files today. It seems there is no problem with the files under 2Mb. But if the needed files bigger than 2Mb. it's impossible to upload properly. "TRY AGAIN or CONTACT" warning appears. Is it a common problem?
Yes, I'm having the same problem trying to update one of my existing store item. Can't upload the new file. I've also noticed that a lot of the new uploads are showing up with no files attached.
I guess we wait for support.
Thanks a lot friend. Problems have picked up the wrong day :)
Same problem since last night. Worst of all, the support is silent. It feels like you're just being ignored, like:
F* OFF, but remember to pay our part if u sell something bro!
не загружается свободная модель как это сделать?
Same problem here !!!
same here, files bigger whan 50mb not uploading...
coronavirus strike the servers
I´m having the same problems as well. hope we can get a solution soon
DAMN! same here, all my .png's uploaded fine but the actual model's .blend and .zip files freeze at 11% :(
Hope they solve it soon.
Same problem for 2 days
Hope cgtrader team have a hard work on this issue now. Just hope. Right after the fixing of this issue I ask them for another problem about the ignorant customers and their malicious negative ratings. This is another topic but so important for us.
Same problem :(
The Upload Stops.
Did anybody get ANY answer from support? A single word?
same problem here, and not get any response yet.
same problem and no response from the support team so far :(
Just hope they are okay!
Yes, I have not been able to upload files since yesterday.
Corona-Virus! Could it be?
We are very sorry about the inconvenience caused and for the late reply.
We are aware of the issue and our technical team is working hard to fix it as soon as possible.
We will notify you when the bug will be fixed.
Again, we sincerely apologize for the inconvenience caused.
All the best,
Judita from CGTrader
Ahhhh, finally a satisfying answer from the team. Thank you Judita. We will follow.
I am pleased to let you know that the issue has now been fixed and you can start uploading the models again :)
We'd like to again apologize for the inconvenience caused and we really appreciate your understanding.
Judita from CGTrader
Just uploaded. Works like a charm
Thanx a lot CGTRADER TEAM.
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