cannot find password needed for download

Discussion started by katie0801

Hi,

This is my first time buying a 3d model and I cannot find the password needed to extract my model files. Does anyone know where this can be found?

Thanks,

Katie

Answers

Posted 10 days ago
1

Hey, Katie!
What kind of password do you mean?
Сan you explain in more detail?

Posted 10 days ago
2

Hi Katie,

Thanks for bringing our attention to this.

I answered to your support ticket earlier. The archive in question was not password protected, perhaps it was your archiver issue.

If you will need anything else, do not hesitate to contact us at support@cgtrader.com or via live chat.

Cheers,
Kamile
CGTrader support

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