Updating Model Images - Sets Price Free

Discussion started by 3DCargo

I think there is an error with the updating models page, not sure who else is affected by this as it only started today.

I am in the processes of adding 1 preview image for my models, I've noticed that when I click 'Save' at the bottom right, it sets the price of the model to 'Free', even though 'Share for Free' on the bottom left is not selected.

Can a moderator please check this.

Cheers,

Answers

Posted over 3 years ago
3

Those kind of bugs are very common on cgtrader. You have to be very careful when editing already published model, because system sneakily tries to change license type, asset details, or its price to something else. Again, very old and very annoying issue. Never get fixed.

Posted over 3 years ago
2

I didn't know about this one. Thanks for the warning.

3DCargo wrote
3DCargo
You're welcome. Note this doesn't seem to affect Collections.
Posted over 3 years ago
0

STATUS: RESOLVED

This issue seems to have resolved, must have been a temporary bug.

Posted over 3 years ago
0

Spoke to soon, FYI this is still happening randomly. Sometimes it works fine sometimes it happens. Ill keep my eye out to see if there is a pattern.

LemonadeCG wrote
LemonadeCG
I'm on this marketplace for almost a six years and i can tell you one thing - if you're expecting that they'll fix some issue just because you've reported it on the forum, you know nothing about cgt. This bug has been reported by numerous people and the team is very well aware about it, yet it is still there for years and years. I'm pretty sure it won't be fixed anytime soon, like many other issues here. You just need to learn to live with that.
Posted over 3 years ago
2

Hi everyone,

We did some investigation and saw that this does keep happening to a number of designers.

I was not able to re-create this issue yet, so if anyone can help out, do let me know. Some key things to know would be:
- which models were affected? A link would be helpful
- if anyone can do this on demand (you know which change sets model to free), do let me know
- are there any specs for your operating system? There's a possibility this could be browser-related, so any notes would help me a lot.

Feel free to contact me directly and we'll try to solve the issue as soon as possible.

Posted over 3 years ago
0

Thank you @eduardas. I was updating 53 models yesterday and didn't keep track, however I will try to reproduce this again tomorrow and contact you directly the results of your queries above.

Appreciate you looking into this issue!

Posted over 3 years ago
1

Hi everyone,

It looks like our team managed to find the issue with price updates.
The fix will be out soon (few minutes after this post is out), so please let me know if there are any more issues with pricing and if the problem persists.

Best regards,
Eduardas

3DCargo wrote
3DCargo
Thank you for resolving this issue @eduardas! I will keep you posted if I find any further issues.
Posted over 3 years ago
-2

you Can Told your Problem To Cg trader Support

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