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Do you know where your customer is purchasing from ?
I used to have the same issue as a buyer when located in Vietnam. Sale never went through. For some reason, I stopped receiving OTP from my bank when purchasing from CGtrader. I asked CGTrader and explain me the issue was coming from my bank, not them. I changed my phone number, and all went back to normal.
CGT support seems to think it has something to do with the customer's browser. They've suggested he clear the cache/cookies and try again. I'm not sure if it would be an issue with his bank. He seems to indicate it's a website form issue but didn't elaborate beyond that. I also requested he contact Support on his end too, and he said he would. I just sent him a message with the suggestion CGT Support sent back to me, but I don't know if he actually contacted them himself as well. I have a feeling CGT is correct and it's merely a user-end issue with his browser, because I haven't had any other complaints and sales seem fine overall.
