Why my models fallen into the wrong hands?

Discussion started by DiSculpt

Hey CGtrader team! Could you help me? I want to ask one question regarding my 3d model on CGtrader.

I saw it today - http://prototypster.ru/gallery/item/493/

It's my 3d model - https://www.cgtrader.com/3d-print-models/jewelry/...

I sell this ring through CGtrader as file only, not 3d print. And i'd like to understand how my model has got in Prototypster store???

Thank you!

Nikolay


<The Issue has been resolved>

Answers

Posted over 8 years ago
0

Hi Voronartcom,

It's possible that your model had an option to be shared for free or get printed by the time it got to the Prototypster and if you have agreed to distribute your printable models on our partners network.

However, id you don't want to sell that model on prototypster, we will contact them right away and remove the model from their site. Sorry for any inconveniences this brought.

Regards,

Eduardas, CGTrader

Posted over 8 years ago
0

Hi Nikolay,

Prototypster is our 3D printing partner, we have agreement with them to sell only printed items but not digital source files. For now we distributed models from sellers who agreed to sell their models on our partners network. It means that you will get additional revenue if someone orders to print physical item from your model on Prototypster.

We ask all our sellers if they want to participate in this program, you must have joined some time ago. However if you don't want to participate, please let us know.

Posted over 8 years ago
0

This model does not free, and has never been free, I had never heard about the possibility of transmission to some partners any of my 3d models.
The only thing, I have agreed for 3d printing my models via Amazon (when communicating with your employees by email), but I have not heard about any other partners.
Anyway, now I'm selling my models as 3D files only, not 3d print. And I would not want, that my models to have appeared anywhere else without my control, moreover free.
Thanks for the answer, I hope you understand my surprise. Prototipster said me, the models came to them, because an error in the API workflow, so now CGtrader is trying to fix it. And, eg, I do not understand how the pricing through Prototipster, this issue should be more open.
Please delete my models from any 3d printing partners. I want to continue to sell the files only.
Should I e-mail my request to the support?
also i found my lion ring - http://prototypster.ru/gallery/item/411/

eduardas wrote
eduardas
Hi Voronartcom, The models will soon be deleted from prototypster. Sorry for the inconvenience caused.

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