Today is 21, but there is no money.
Discussion started by monah62rus
Good day!
Did not come payment, what is the reason? Podstkazhte pozhaluchta! And then I already in support 2 times wrote and still not a single answer (.
Thanks in advance.
Answers
3
Hi everyone,
monah62rus - your agreement was very recently updated and required a further look. I can see your info is confirmed and so your payment should reach you at the start of next week. The support will provide you with further information if required.
leinad67 - your payment agreement was updated even more recently. The case is the same - you should receive the payment at the start of next week.
Sorry for the delay guys, some agreements are uploaded or changed just before the payouts and need confirmation so it can take additional working day or two.
Regards,
Eddie, CGTrader
Hi Huda,
It seems there were an issue with your payment going through paypal. Try contacting Paypal support first, they should be able to help out.
3
Hi monah62rus, leinad67,
Both of your payments show up that there were an issue with your payment going through paypal. So as I suggested to huda, try contacting Paypal support first, they should be able to help out or at least explain the issue. Then you can get back directly to me and we'll figure something out ;)
Regards,
Eddie, CGTrader
hi again,
Well, I do have to inform you that Webmoney has a $200 minimum payout clause.
Hi again,
I'd suggest trying to ask them directly, as we can't precisely define the issue once it is out of our hands.
Hi leinad,
I believe there should be a message about the payment if it was unsuccessful in your Sales page, though a notification is something we'll definitely have in mind.
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