Problem to cancel ongoing project

A lot of fraudulent sellers were banned from the site lately and he was probably one of them.
Support usually don't reply on the weekend, so they will most likely reply to you on Monday.

Oh, also - to avoid such cases in the future, look to the seller portfolio and if you find a lot of very cheap, but good quality models he is most likely one of those sellers.
As in (offline) life, if it looks too good to be true it's usually fake.

Cheats are less and less recognized for the low price of models. I recently saw a user selling Squir models for $ 400

It is very sad. For that reason I did not any project here, on CGT...

try contact cgtrader support or email them