How to deal with malicious negative rating.

Don't be so frustrated.
There will always be some customers like that from time to time and as long as CGT can fix such ratings it's not a big deal.
Imagine instead of this you had just discovered that your models were stolen, bought with a stolen credit card and you have $150 worth of refunds and negative balance for the month...
Feeling better now? ;

If i would be a cgtrader support staff, i would not remove that negative rating, not at least until the seller would learn to show a little bit respect to his customers.

Apparently, a very frustrated "person too." Sorry about your bad day.
I'm kind of with LemonadeCG on this kind of problem. It is important to be pretty consistant in your patience with customers. To me, it seems that you jumped pretty quickly to calling this person a "moron" - when it appears that this person just doesn't know what is a *.rar" file. Since a *.rar file is not as common as a *.zip file, there are people who don't know what these are, or how to open them. We have to expect these kinds of things.

And whoever this person is, he or she certainly can read this thread and see that you have called that her or him a "moron". Not only a definite lack of respect that is maybe two or three notches worse that the lack of respect you have infered for yourself, but now anyone reading this thread will see that you are inclined to think of customers as morons.

Unfortunately, it is common for inexperienced customers to fail to seek help, and to fail to reply to messages that you might send them. We can see that you are quick to reply to customers that have purchased your products - which is great. But, many customers are wary of messages from 3d model vendors, thinking that they wish to sell them additional stuff, or they've had bad experiences being spammed by vendors, or their e-mail services just filter out solicitations from sites like CGTrader. So, they fail to return or to come back. I think most of us have had this experience of a customer failing to seek help or failing to return. And a bunch of us certainly have had an experience similar to yours.

So, you are a great model-builder. Your stuff looks very good. It would help to mate those skills up with a deeper well of patience for customers who should be considered to be new at this game. Sometimes, we each just have to heave a big sigh and suck it up.

Hi there,

Member of CGTrader support team has answered your ticket and resolved this issue.

If you have any questions, please contact us via support@cgtrader.com.

Kindy,
Austeja from CGTrader

how Can deal . Any Body would help me