CGTRADER ONLY PROTECTS THE CUSTOMER AND FORGETS THE DESIGNERS???
When a client hires a designer, cgtrader asks for the prepayment, when the client prepays, cgtrader sends the designer the notification that the client has "prepaid", with this notification the designer begins to do the project, until it is finished, when the project is very big, the client and the designer communicate through the cgtrader chat, and share files, conversation etc ...
Now I'm going to tell you what happened to me and how cgtrader handled this matter.
The client hired me to do 4,000 renders with a value of $ 3,500 usd, I knew it would take several days to do all the renderings, I started working non-stop for more than 2 weeks, investing 12 hours every day, when I started putting the files in the cgtrader chat, the client tells me the deal is not 4,000 renders that the project was to make 36,000 renders !!!!!
When I gave her the renders, the first 3,000, she told me that he liked them a lot, when she told me that the deal was 36,000 and I told her it was 4,000, he suddenly changed his position and said that my work was wrong ... all my work was wrong !!! ....... and she completely changed the parameters of the renders, and she told me that I had to do the renders as she said now, I worked the next day more than 18 hours, and I gave her more than 1,000 new renders, but he no longer answered, it seemed strange to me, and I got into her profile, and I saw that he had canceled the project, and she gave me a one rating star, when I had 5 stars, I contacted support from cgtrader and the only thing they told me was:
Since project RENDERS Project was refunded due to buyer requirements and you had made some of the renders we gifted you 2 free sale.
cgtrader not even check the conversation, not even check the files, no even ckeck the evidence, and cgtrader send her her money back!!! really? after the project is done, cgtrader holds the payment 1 full month in order to ensure "both" parties, are satisfide and the designer makes a good work.
cgtrader only protects client interest, and what happend with the designers???.......its not fair, what you think guys
2 FREE SALE.....INSTEAD $3500 usd.....REALLY? WHAT ABOUT A COKE AND A SANDWICH!!!!.......CGTRADER.... DESIGNERS NEEDS TREAT WITH RESPECT!!!!
If everything that you said above is true, then it's total scam and you have to require fair compensation from cgtrader. If your request will be denied, then you need to find a lawyer and consider to sue both, your client and cgtrader. However, i find very hard to believe that you told the whole story. First of all, when job is started, client can't change the details - system does not allow this. Another suspicious point - when job is cancelled, designer don't get rating for it, but when i checked your profile, i see rating for the job. Two free sales for compensation, sounds like a joke, it's really hard to believe that cgtrader could go so low.
I don't want to acuse you in lying, but we need to hear from both sides. Since you laid very serious accusations, i think cgtrader should step in and tell their version of the story. Clearly this can't be left like this. I've done more than 100 jobs on cgtrader and i have big trust and respect for their management. If what you told above is true, even if partially, i would feel very concerned about my future freelancing through cgtrader.
Can you take screenshots of negotiations with the customer and post them somewhere so that they can be viewed? On this forum cannot be images attach, and a pity
I'm not even sure what "gifted 2 free sales" mean. Can someone clarify that for me? Is it that you receive full credit (no fees) on your next two sales? Or what does that mean exactly?
Guys, suppose I lie, suppose the client is right, it was a project of at least 2 months, it was far from finished, I had been working for two weeks only on that project, my other job, I put it aside, I paid to other designers to help me with my other things, if the client tells me that I am wrong, at that moment I rectify, now... if the project was going to last several weeks, logically I had already worked a lot, cgtrader at the time that the client cancel, cgtrader should notify us, and say "hey your client is canceling, you know why"?
For situations like this, it is that cgtrader exists, give work to the designers, provides service to clients, cgtrader are intermediary between client and designer, in order to avoid scams.
is something like this happening on another platform(upwork, or fiverr) ? It's make me afraid to take large projects.... since no guarantee and other investigation from the cgtraders...
If it's posible, post name of the client so someone else doesn't get ripped off.
at least I need my reputation back!!!!.........thanks cgtrader for offer me 2 free sales in compensation .......I do not want it, ....only I need my reputation back!!!!
We want justice for dmndxdesigns !
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