I'm pretty sure I mentioned this topic before, but it doesn't seem that anything has changed.
Customers are leaving negative ratings on products. Yes, negative ratings are a part of doing business, but my issue is that customers are leaving the ratings without leaving any comments about WHY they're leaving a negative rating. So how does the seller know what's wrong with a product if the customer doesn't say anything?
And in most cases, the customer doesn't bother asking the seller for help- he simply leaves a negative rating and moves on.
Then the CGTrader e-mail notification recommends that the seller contact the customer to ask why the customer left the negative rating. I think that's backwards- the customer should contact the seller about the issue, then the seller should offer to correct the problem (or offer a refund), and then if the problem still isn't fixed, then the customer can leave a negative rating with an explanation about why.