The problem with my models!

trimitek

Posted almost 4 years ago

These kind of bugs usually come and go away randomly. Try to edit and publish again.

AvisFoxy wrote almost 4 years ago

I tried many times. The result is the same :(

trimitek wrote almost 4 years ago

Sometimes it may take a few hours.

AvisFoxy wrote almost 4 years ago

It's been a month already...

trimitek wrote almost 4 years ago

ok, that's definitely not normal

trimitek wrote almost 4 years ago

Did you tried deleting the product and reupload again?

AvisFoxy wrote almost 4 years ago

After a recent update of the agreements that I confirmed (it’s a pity that I didn’t read them carefully in all the points), it became impossible to delete the models. This has something to do with collecting statistics on the site ... Although it sounds strange.

trimitek wrote almost 4 years ago

Yeah, you can still delete them, but you have to contact support for that.

AvisFoxy wrote almost 4 years ago

Something is not sure that they will answer me. After all, about the bug they have not answered me for a long time :(

SimonTGriffiths

Posted almost 4 years ago

I've had a model that tells me it's 5.9 for the past 7 months lol. My average posting is usually close to 9... but this one f"£%$$%^&$%^

luxxeon wrote almost 4 years ago

Does it have the same number of exchange file formats as the others? Same number of preview renders and keywords as all the others?

AvisFoxy

Posted almost 4 years ago

Due to the occurrence of such an error, I am now very worried about exhibiting new models. After all, this can happen again and then the overall rating will fall even lower.
And especially unpleasant is the fact that I still have not received a response from the technical support of the site. Silence has been going on for almost two weeks. Really none of them care about such unpleasant bugs ?!

AvisFoxy

Posted over 3 years ago

3 months ago... No answer. This is not funny

trimitek

Posted over 3 years ago

Did you tried reporting this using the green help button on the right? Those are answered with priority (you will not get reply on the weekend though)

AvisFoxy wrote over 3 years ago

Yes, I wrote there too. There was only an answer (even before I created this topic of discussion) that my appeal was sent to another department and he would deal with my problem. And since then silence. it seems they just don't care about this problem :(

trimitek wrote over 3 years ago

I think you should write again. Your request was most likely got lost and forgotten during staff changes and vacations periods..

The problem with my models!

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