Public Profile Updates: Response Time And Response Rate

Discussion started by kestas-nevera

Hi guys!

We introduce you a new
feature. Response rate and response time meter have been added to your public
profile. Visitors of your profile
will see are you responsible enough by the way you communicate. They will see
how often do you respond to their requests and what is the average time of your
responses to the following messages.

So, response rate is
calculated ONLY by the first message you get. This means that if you will not
respond to the second (or any further) message from the person which wrote you
first, it will not affect your response rate.

Response time is
calculated by how quick do you reply to the requests and the subsequent
messages. There are few important aspects of it First of all, if you will not
reply to a request (the first message which you get) for 2 days or more - it
will affect your response rate significantly. It will be calculated as 2 days.
Secondly, you are not obliged to respond the subsequent messages. Therefore, if
someone writes you “Bye”, “Thanks” or something like that and you do not
respond to that message - it will not affect your response time. And the last thing - the
response rate and time of the person who starts the conversation is not being
calculated.

We believe that this is
a useful feature, because when you do peer-to-peer, it is essential to provide
required information and communicate effectively. Thereby, it is better
for you to answer requests constantly and fast - this will indicate that you
are a reliable seller and will help you to grow your business. Your potential
buyers will see that you communicate and cooperate with the clients - so keep
your response rate high and your response time low.

We hope that this update
will help you to boost your sales. It’s up to you - to be good or the best
seller.

Answers

Posted about 7 years ago
0

Hello Kestas. This is a good idea imho.
How does it work, or better, how is it handled? I see a 25% response rate when I access the site. Is it my rate?

Posted about 7 years ago
0

Sounds like a nice feature guys but I'm wondering at what "response rate" are you referring to ? I see I have 67% so I would be interested in increasing it, thus would be useful to know how.
Are you referring at the number of "personal messages" we respond to (I don't think so cause otherwise I'd have 100% :) ), or the requests from the Job Section or something else entirely ?

Posted about 7 years ago
1

Sounds good too me, for me cgtrader is about community involvement , more of a social network for modelers than just a place to sell!

Posted about 7 years ago
4

Yes, there is something different about CGTrader, compared to other 3d markets, but I just don't know exactly what.
Seems like I find myself browsing the site daily, even more often than I check some forums that I like, which is odd ... for a market :)

Posted about 7 years ago
0

hi, i see my response rate is 80%. I'm sure i've replied to every message

edmundask wrote
edmundask
There may be an error in the calculations, we'll get it sorted one way or another. :)
firdz3d wrote
firdz3d
thanx :)
Posted about 7 years ago
0

I believe the rate depends also on how fast you respond and not just if you respond ! I maybe wrong just my take on it.

Posted about 7 years ago
0

Probably not, I have 0.1 hours response speed and 25% rate. Whatever it is based upon..

Posted about 7 years ago
0

My response rate is 67 percent, but I only received two personal messages and an offer, and I answered them all.

My response rate should be 100 percent.

I think it's a good idea, but not working properly ... Please fix it.

Posted about 7 years ago
-3

Explication of the response rate :
If you comment 2 times and someone clic on "Irrelevant" then you will have a 50% on rate.
4 comments and 1 Irrelevant then you will have 75%. Easy no?

Posted about 7 years ago
0

Hehe, if that's the case then we all know the easiest way to have a clean 100% :) Joking :p

Posted about 7 years ago
1

I think response time are calculated based on our response to customer messages and from product support. It has nothing to do with forum posts.

Posted about 7 years ago
1

Oh, guys, sorry, for such a long response time ;]]

Well, no - forum replies doesn't count.
And there is a certain period of time to "make a response" - reply a personal message.
That means, that if you mane an answer in more than two days - it doesn't count as a response.
Otherwise, a designer, who would like to make his response rate better would reply to all old messages he had got earlier and would have a 100% response rate.
So, we think that 2 days seems quite logical.

Good luck!

firdz3d wrote
firdz3d
thanx, now i'm at 100% :)
firdz3d wrote
firdz3d
now my average response time is at : 233.9h :-( , it was from a duplicate product offer from a customer, i only response to the first one . anyway to undo this?
Bogdan wrote
Bogdan
firdz3d, I think there's no way you personally could revert the situation as once a message is sent there's no way to "un-send" it. Such a feature would only be available to site/forum admins so it might help if you offer to buy a few beers/flowers to one of the admins :)
Marius wrote
Marius
Posted about 7 years ago
1

Sounds good for me, but I still have some questions about it.
What's with the fun-bidders who bid 1 $ für anything. It is sufficient to reject such offers oder must i drop a line?
Whats with poaching offers? I have ignored such emails, therefore i have hard 33%.
Maybe it would had been better this rating sytem has startet from now on. With the input i have now i think it's a great innovation.
The replay off all old messages dosen't work by me.

Posted about 7 years ago
2

Guys, thanks for your valuable feedback. Give us some time to look at the data and fine tune this feature. As we released it without any notice, I think it would be fair to give many of you a fresh start, especially if you are willing to care about these ratings.

Posted about 7 years ago
2

Take all the time you need mate, we're not going anywhere hehe :)

Posted about 7 years ago
1

One thing whch should considered: we all have a number of unanswered messages.
Recently another vendor got in touch with me for info. I answered and he wrote me back to thank me. I didn't answer to this message. We'd all get tied together in a chain of "thanks - you're welcome"...

Marius wrote
Marius
Good comment Sirren! How would you suggest to handle this issue?
Sirren wrote
I don't know if this can be solved easily. One possibility could be something like this: the sender of the message can marks it as " chain closed", simply meaning that a missing answer back isn't accounted for in the Support Quality counter. Probably not the ultimate solution but it could work.
Marius wrote
Marius
We will do it in simple way: response time/rate will be calculated only to the responder, but not for the message author. Because the author is the one who needs the answer and is not responsible for the response.
Sirren wrote
It sounds good, and it's better to keep things simple. I'm looking forward to the new system!
Posted about 7 years ago
1

Hello again, guys!

We made some improvements to response rate and response time meter. (You don't need to answer every "thanks" message to keep your response time high).
I've updated the information about it on the first post. I hope that everything will be clear know and that you will find this feature useful.

Good luck!

Posted about 7 years ago
1

Thanks guys ! We really do appreciate you taking the time to fine tune these new features.
Cheers.

Posted about 7 years ago
0

Hello there,

I have a message from another vendor with no text in it. I can't respond to it, as there's no text box. At the moment it's bringing my response rate down from 100% to 50%. Is this a bug?

Posted about 7 years ago
0

Wait, can you actually see these statistics? They desappeared from my dashboard a few days ago. I can't see them on both my dashboard and public profile.

Posted about 7 years ago
0

Well you are right @Sirren, I can't see them on your profile but they do appear on mine and at other people.

Posted almost 7 years ago
0

Thanks for confirming this Bogdan. Uhm, site bug or something strange going on my cranky 10 years old PC?

Posted almost 7 years ago
0

I can see response stats for Bogdan but not for Sirren

Posted almost 7 years ago
1

These are probably just some temporary bugs after their latest site maintenance which was a few days ago. By how fast the admins usually respond & fix these things I wouldn't worry too much about it.

Posted almost 7 years ago
0

Hi guys, we reset the counter from the day the feature was launched - so that we do not take into account the historical data, when you were not aware about this feature. So Sirren maybe just did not have any messages since that date?

Posted almost 7 years ago
0

Hi Dalia. No, I already had a few PMs, three or four.

Posted almost 7 years ago
0

@Sirren, I see - ok let me check with our tech team.

Posted almost 7 years ago
1

Hello! Problem fixed. You were right Bogdan :)
Thank to all CGT crew for fixing this in no time!!

Posted almost 7 years ago
0

I now have a response rate of 33% - but no new messages, at least that I can reply to. I still have the blank message I cannot reply to . . . .

KarinaGutpetryte wrote
KarinaGutpetryte
Hello 3dartisan! Thanks for the notice - we will take a look and fix this :)
Posted almost 7 years ago
1

Fixed now - many thanks!

Posted over 5 years ago
0

Good!

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