How to get paid for a completed project?

Discussion started by kickonster

Hello. recently decided to try freelance work. completed two projects. received one small payment. and there is no payment for the second. although the deadline has already passed. and I sent files to the customer a long time ago. and the customer was pleased with the work.

maybe I'm doing something wrong, somewhere I didn’t click something?


Posted 11 days ago

Have you submitted the files through the website or via other services ( some sort of cloud service) ?

kickonster wrote
all correspondence and file transfer was carried out here on this site in the project’s PM. for some reason I can’t attach screenshots.
Posted 11 days ago

3D-Store wrote
It says that the project was prepaid. Maybe it takes a few days for processing, i'm thinking that CGtrader has some kind of escrow system. Have you also tried to contact someone from CGtrader support?
Posted 11 days ago

I have not yet tried to contact support on this issue. I don’t know how to do it.

3D-Store wrote
3D-Store or maybe ( i've seen her commenting on some of the threads and it seems she's customer support also)
Posted 10 days ago

Hi there,

Thanks for reaching out.

I can indeed advise you on this query.

For further information please, contact us here


CGTrader Support

Posted 7 days ago

payment received. thanks to all!

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