Thumbnails order messed up
Usually, when upload new model and several preview images, site shows thumbnail of the first image without a problem. But when i edit existing model by adding additional preview images, or removing some, bad things starts to happen - cgtrader completely messes thumbnails and shows them in rather random fashion. That is very frustrating as usually it picks not a very representative images for displaying as thumbnails, like wireframe screenshots.
Could it be fixed, please?
The only way I was able to fix that was by uploading the primary preview first and then the rest, but even this tactic did not help me when I was trying to edit a product the last time. Had to republish as new model.
I have requested that the upload system would be fixed by forcing the image upload by name instead of randomly so that the images would be in proper order after upload - no need to rearrange. This was 3-4 years ago an nothing has been done about it (including the product edit issues).
At this point I can't even access the editing page on some models as I get 404 error. Reported it a week ago and still not fixed.
I've sent 2 mails to CGTrader about this. Responses were not helpfull at all: "I would recommend you to removed the wireframe image and system will pick up next image as a thumbnail."
We just want the first image in the series to show as featured. Come on!
Thank you for this notification! I'm sorry about the 3-4 years Ricardas, I'll get this issue on our board and hopefully we can fix this without too much of a delay. Thank you for reporting!
I wanted to place the same complaint, but, as it seems the team has taken it on their hands, i feel sure they´ll fix it, it´s very reliable people as far as I know.
Can you tell us which of your models had this problem? We're seeing that not every model has this editing issue.
And there's other issue: in some forum posts my name displays as LemonadeCG and in others as limonadinis - total nonsense. I feel like i have dual personality :]
The thumbnail order should now be intact. Try it out and let me know if there are any issues.
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