Thumbnails order messed up

The only way I was able to fix that was by uploading the primary preview first and then the rest, but even this tactic did not help me when I was trying to edit a product the last time. Had to republish as new model.

I have requested that the upload system would be fixed by forcing the image upload by name instead of randomly so that the images would be in proper order after upload - no need to rearrange. This was 3-4 years ago an nothing has been done about it (including the product edit issues).

At this point I can't even access the editing page on some models as I get 404 error. Reported it a week ago and still not fixed.

I've sent 2 mails to CGTrader about this. Responses were not helpfull at all: "I would recommend you to removed the wireframe image and system will pick up next image as a thumbnail."

We just want the first image in the series to show as featured. Come on!

Mark

Hey guys,

Thank you for this notification! I'm sorry about the 3-4 years Ricardas, I'll get this issue on our board and hopefully we can fix this without too much of a delay. Thank you for reporting!

Regards,

Eduardas, CGTrader

I wanted to place the same complaint, but, as it seems the team has taken it on their hands, i feel sure they´ll fix it, it´s very reliable people as far as I know.

Hello guys,

Can you tell us which of your models had this problem? We're seeing that not every model has this editing issue.

Eduardas, CGTrader

And there's other issue: in some forum posts my name displays as LemonadeCG and in others as limonadinis - total nonsense. I feel like i have dual personality :]

Hey guys,

The thumbnail order should now be intact. Try it out and let me know if there are any issues.

Regards,

Eddy, CGTrader

Hi, It's a very old post, but when I upload my model instead of an image, it shows a video preview first, which is why the thumbnail is not even visible :(

Im a new seller, also having issues with thumnails not showing up