Shopping cart problem

Discussion started by michaelmj

Hi all,

First time I purchase and had bad experience, did it happen to anyone?

I had so many items in my cart, there was small window next to the item I wanted to buy,

I did CLICK ONE item to purchase then clicked BUY SELECTED

what happened??? eeeeeeverything in my card purchased.

I did report right away to paypal and the manager said to open a case, so I did.

Please let me know how you can cancel all the transactions and keep ONLY the item I want?

Hope to hear from you.

Thanks

Michael

Answers

Posted over 7 years ago
1

You should submit your enquiry to CGtrader admin (black button left below)! Cheer

Posted over 7 years ago
1

thanks, I will do right now.
I send them email.

Posted over 7 years ago
1

Hopefully you did not download any files because that gets registered and then you probably have a problem.

Usually when using a Paypal transaction we get view on total amount and then need to move forward and login to PayPal then again push some button after getting view on total amount, so usually there are two to even three buttons to push before actually moving forward on a purchase?

Not judging you but it's usually not happening with one push of a button?

Anyways, I'm sure CGtrader team will investigate and refund if its indeed caused by a glitch.

Posted over 7 years ago
0

Yes I agree! The CGT team is always super good at fixing any glitches you may encounter. Just hang in there

Posted over 7 years ago
0

Yes, I highly appreciate support from CGT team, too

Posted over 7 years ago
0

Hi all, so sorry for all the trouble, right now talking to cgtrader and they are going to fix this problem.
thank you all.

Posted over 7 years ago
0

надеюсь у вас нет претензий к моделям?, с Новым годом!!! желаю всем больше добра, успехов и радости, от души!!!
I hope you have no claim to the models ?, Happy New Year !!! I wish all the more good success and joy from the heart
I'm sorry, I write through a translator

Posted about 2 years ago
0

Lol, you must've had a heart attack !

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