Refund Eligibility for stolen 3d assets which got removed from the store?

Discussion started by eswitzer07

In short, several months back I purchased a model here I believed to be a good game asset, but turned out was a rip from Left 4 Dead when some fans of a published game it was used in called it out. I contacted support about the issue, trying to get a refund, and it seems the asset was removed (trying to view the asset now redirects you), but I never got an official reply on this - just silence.

Are there refunds available for these sorts of assets, or does the same refund policy apply as all other types of assets?

Answers

Posted 11 days ago
0

Hey, eswitzer07
You need to contact with Support. You can do it in Live Chat >

eswitzer07 wrote
Do you have a link by chance? I cant find any sort of live chat window, or menu option on my browser. I've emailed both support@cgtrader.com and info@cgtrader.com with no response.
Posted 11 days ago
0

On the right side of the site should have a button 'Help'. Do you have such a button?

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