Hello,
I recently joined this community and so far it's been great however im having some difficulties.
Every time i try to get onto the "My Products" section of my account i get this error:
I have sent 2 messages to support and have had no response. Is anyone else having this problem? Does anyone know if I am able to fix it?
Thanks
-Zaven
Had the same issue ones but was able to get around it by clicking twice in the address bar and then hit enter (that's how I reload pages).
Don't know why but it just worked for me.
If that did not work then you may also want to try logging off then remove all history and cookies then open new browser window and log on again.
If that still not worked then you best mail to info@cgtrader.com or wait a day to see if issue gets resolved.
Hi Zaven,
There are sometimes when the page will go down. We are working to make it as rare as possible, though.
IterateCGI is right here - sometimes deleting browsing history or cookies can be helpful. Anyway, you shouldn't be confronting this problem too often and we hope to remove it completely in the near future!
Our support may not be responding due to the weekend, but we hope to provide a 24/7 support service soon.
Best Regards,
Eduardas, CGTrader
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