Missing *My Purchases*

Discussion started by questionboy107

So about a Year ago i bought a Model from CG Trader like you do, and i used it for a game, and about 6 months ago i haven't been able to access it, and about 3 months ago it disappeared from "My Purchases" folder in CG trader. im assuming the model got removed from CG trader for some reason, but is there any way i could ever get that model back, cause i spent 14.00 USD on it and would like to use it again.

Thanks,

Branson

Answers

Posted 15 days ago
3

Probably stolen model that is removed as a result of a seller ban, contact cgt support via green help button on the right of the screen, but i doubt that (in this case) they can do anything, also if your game is commercial check that model, in case that it's stolen can get you a trouble.

Posted 15 days ago
0

If the model indeed was stolen, then the buyer may ask for refund, but good luck to prove that.

Posted 13 days ago
0

Hi there,

This might have happened for various reasons.

Please message our support team via support@cgtrader.com and we will assist you.

Kindly,
Greta CGT

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