Have not/will not receive payment for a sale?
Hey CG-TRADERS!
So way back on 2015-01-30 i made a sale and about nine dollars after Final Royalties.
However, i had not entered ANY payment information. So years later, (a few days ago) i added the payment information and made another sale.
It says i'll receive 21$ for the new sale which already has payment information set up, but on the sale from 2015 it says ill receive 0$. Can somebody explain to me why is that? Does the money like EXPIRE after a certain time if i had not received it?!
Another thing: in my dashboard it shows the full amount i should earn, including the sale from 2015. but the payment information section says ill be paid less.
That'd be VERY disappointing...
Answers
Hello,
Thank you for contacting us!
Can you please forward this message to support@cgtrader.com? The support team will assist you with this issue.
All the best,
Gabija from CGTrader
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