Bad customer service

The artist probably should have handled things a bit better than that, however, there was nothing wrong with the files. The problem was, in fact, on your end. Asking for a refund right away is a bit like going to a restaurant, ordering a steak, eating all of it, and then demanding your money back since you didn't like it.

Keep in mind, that there are scammers out there that download files, complain to the artist and support that they either downloaded the wrong format, or the files do not work, to try and get a refund of their money. They get to keep the good files and go off and do the same thing to another seller.

Just because the model you purchased doesn't fit on your printer now, it doesn't mean that it won't fit on a larger printer when you upgrade or be able to be cut up with a properly configured PC. Quality models have more polygons and thusly will require more system resources to cut or print. The artist can't subdivide their models for every type of printer out there. It is up to the buyer to figure out how to subdivide the model in order to print it out on their particular printer. Just because you can't do it with your current setup and resources, does not make it someone else's responsibility to figure out how to make it fit on your printer. There are also customers who do not have their own printers and get 3rd parties to print stuff out for them.

The artist does seem to be a bit insensitive with his remark, however, there are always two sides to every story and you omitted your own direct quotes from the conversation. Context is important in every conversation and the artist was not wrong in what he said, but perhaps the way he said it.

The artist is under no obligation to refund your money, since he obviously knew the files were good, and other customers had no issue with them. You could have complained to CGTrader support, but they would have tested the files and came to the same conclusion. If the situation was reversed, and your were selling something that you know works, and a customer complains that it doesn't and demands their money back right away, you may have the same reaction.

Can't help but agree with TazMan2000. It is clear from the model-builder's answer that English is not his or her primary language. So, the model-builder's answer is too brief to be really helpful, and he or she should not have led off with the sentense "people's inability ... is not my problem." That is far too rude for decent customer service - we vendor's should always attempt to be as helpful to customers as possible. But, if you are a vendor attempting to translate a response to a request for a refund in these circumstances, it will be difficult to parse out a polite and lengthy response.

What I don't like about this complaint is the fact that you are accusing the vendor of being a bad person and attempting to warn others against making purchases from this vendor - essentially only because his or her reply was too terse. The facts seem to be that the vendor has a good model that many others have purchased and printed successfully, and that your difficulty in printing it is due to a limitation in your hardware. I do understand that you are an experienced printer, and that this particular model has one part that is quite large and difficult to print. You did have to go to quite a bit of work, expense and time to fix the printing problem. So, I can understand your frustration. But, asking for a refund for this reason, and then attempting to accuse the vendor of being a bad person when the vendor refuses the refund request --- in a public forum so that other people will also think the vendor is a bad person ... is a serious and rather wicked over-reaction. Not Good.

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