Customer Success Team Lead

CGTrader is going through a period of rapid growth and expansion, and we are looking for a capable Customer Success Team Lead to join us and provide a leading role in our Customer Success (Support) team to ensure continued excellence in solving any issues that our users face. You would be joining a hustling and bustling company at a moment when growth is really picking up, and situations develop quickly. You would be the point of communication for our users, ensuring that queries are resolved in a timely, professional manner, as well as developing the team of Customer Success specialists and working on strategic improvements to the whole Customer Success operation.


  • Lead the Customer Success team - provide advice and training, be their point of contact for various questions
  • 1 to 2 years of team leading experience in customer success
  • Be the mediator in challenging situations between our clients
  • Contribute to the financial growth of the company by upselling and helping our customers to succeed
  • Contribute to the constant platform and UI/UX improvements
  • Improve and moderate the fascinating base of our models from fraud, thefts or violence
  • Develop the Customer Success department strategically with fresh ideas on how to improve
  • Take care of some of our support tickets as well

Who you are

  • You are a people person, who likes to communicate and solve problems
  • You are diplomatic, and tactful in dealing with diverse people
  • You are fluent in business English
  • You have some experience in leading a team and developing them
  • You have an eye for details and love to put the dots on “i”
  • You are solution-oriented and are not afraid to make decisions
  • You can multitask and handle a diverse environment
  • You already have experience in working with clients
  • You might have already worked in e-commerce and understand the fast-paced nature of the business
  • You have interest in 3D and computer graphics and are eager to dig into technical details of that (having prior knowledge is a huge plus, but not necessary)
  • You are a Team Lead that is looking for further growth opportunities in a fast-paced environment, not afraid to come up with new ideas and take on the responsibility

What we offer

  • Salary 1100-1500 euro netto depending on your experience, skills, and expertise
  • Flexible working hours with opportunities to work remotely
  • Private Health Insurance
  • Professional Development Budget
  • Opportunity to deepen your knowledge in e-commerce
  • Opportunity to learn about 3D and computer graphics from the experts
  • Great atmosphere and inspiring colleagues
  • Possibility to work with clients from around the world including top companies like Microsoft, Autodesk, Adobe, and others.
  • An always expanding career and development opportunities in a fast-paced start-up
  • Work in THE tech-hub of Vilnius - Vilnius Tech Park, and a park (literally) just outside the office
  • Regular small and big team-building activities
  • Animal-friendly office space :)

Sounds like something you'd enjoy? Well, then what are you waiting for, send your CV over to our careers email!