What the heck with PNGs?

Discussion started by LemonadeCG

Why cgtrader hates PNG textures? They doesn't even count them as format. If i upload texture in JPEG, it's counted as 1 format, but if i upload the same texture in PNG, it counts as 0 formats and on product page it shows nothing, like it's fake asset. This issue is nothing new, it is like that for at least 3 years now and cgtrader doesn't care to fix it. Why?!

Answers

Posted 12 days ago
1

How are you going about it? I upload all my textures as PNG in a zip file and label it as 'textures' seems to work.

LemonadeCG wrote
LemonadeCG
Are you sure it works? Did you try to count formats and compare what is shown in analytics? I have texture collection consisting of PNG textures and it shows as blank asset everywhere on cgtrader and yes, i'm uploading textures in zip archives.
LemonadeCG wrote
LemonadeCG
It can't be that i'm the only one suffering from this issue, because it's been like that for years and i tried many things to see if it somehow could be solved on my end. Unfortunatelly nothing helps, except converting to other formats and uploading textures as JPEG, TIFF, or something else.
eduardas wrote
eduardas
Hi LemonadeCG, could you send me an id or two of the models so I could examine the situation?
Posted 12 days ago
0

Hmm maybe we are talking about 2 different things, can you link some screenshots (imgBB) or something to what you are looking at, I checked analytics I'm not sure what you mean.

Posted 12 days ago
1

I also noticed this problem and it is extremely apparent if you try to sell textures in PNG - the product looks empty.

Posted 12 days ago
1

On further investigation it looks like the problem is most apparent in collections containing PNG textures - they look completely broken.
For textures set - they are kind of detected, but the file size does not appear. Example:
https://www.cgtrader.com/products/seamless-brain-coral-texture-set-4k-pbr

I had to write it down in the description.

There is also the problem with the extremely low score (in publisher) such products receive, because they are evaluated the same as 3D models (you can't add additional formats like fbx and obj for textures).

Posted 12 days ago
0

Thats strange, all my latest models have PNG textures only and I can see the container file size, is this right? Or am I still missing something?

https://www.cgtrader.com/3d-models/character/woman/statue-st-mary-painted

trimitek wrote
trimitek
I had checked the link and I can't see file size for both .max formats - there is only a dash. Is that different for you?
3DCargo wrote
3DCargo
does this look different on your end? https://ibb.co/2jw9JNG
trimitek wrote
trimitek
That is the same. I meant these : https://i.imgur.com/I9ERyBX.jpg I suppose you have PNG files in the archive there? Or maybe it's confused, because you have 2 max files in there and it can not add them together..
3DCargo wrote
3DCargo
Yes there is 2 max files, vray/corona. But now you mention it Im also confused - shouldnt it just add them together? Hmm, something indeed is strange about this.
trimitek wrote
trimitek
Most likely another bug.
Posted 12 days ago
0

As trimitek correctly noticed, the issue is most apparent with texture assets and especially with texture collections. Here's the screen to my analytics: https://ibb.co/ccpZNZy all texture assets shown there, has texture sets published inPNG and TGA formats, yet analytics shows only 1 format and collection according to the analytics, has 0 formats. Because of that, publishing score is pathetic.

Posted 12 days ago
0

Ah I see now. Yes in my analytics its including PNG.zip textures as one of the formats with my model (I havent packaged textures as packs as of yet). Hopefully @eduardas will be able to shed some light on this.

Posted 12 days ago
1

Hi guys,

Thank you for the examples sent to me and support. We'll take a look at this issue and look how to solve it thoroughly.

Posted 11 days ago
0

We can always provide all Source Files in separate archive, that will make directories clean, work easy.

or If you are using maya then you can simply Finalize our file and make a zip file directly inside maya which will Collect all your settings, shaders, textures and scene file and compress it in same directory, where you save the final file.

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