Hi!
I don't have many sales but this thing happens very often. Most of my models are lowpoly they are very useless without the normalmap.
Sorry for my English, I am working on it.
The same thing happened to me. I always upload a packed blender file (including all textures and scene settings in 1 file) and make it a native file since everyone can download blender for free and open the file without any hassle.
But some customers just downloaded only .obj files and textures. I'm worried about negative ratings because of missing texture files in their software then it results in a render far different from my preview images, even though I haven't got many sales so far.
Maybe, it would be a good idea if we would be able to upload "read me first" text file for instruction?
You're right. I admit that I won't be able to ask my customers to download new software to open the file. In my experience, it is very tricky to export FBX files including character animation from non-AD software like blender. but I'll have to learn how to do that to reach wider audiences here. Thanks for your comment and sorry to OP I didn't mean to hijack your thread.
@techkitty, not sure how long you have been selling models but most customers (being artists) know how to re apply textures as long as they are also provided in a separate zip file for them - this makes it much easier instead of just packaging them in the blender file so my advice is do both.
If you look at some detailed analytics you will see that the most popular downloads are OBJ and FBX - then native formats. So at least having these two additional formats will be very useful for your future customers. My 2cents.
@techykitty You are right .max is the most popular uploaded format however its not the most popular downloaded format. Im speaking from my experience across different platforms here but from my analysis FBX and OBJ are the most downloaded formats overall. Also take into consideration your target audience's industry, if they do archviz then its best to offer 3dsmax or c4d - but remember those who use sketchup, rhino, revit etc just want fbx/obj.
From what I see of your work you make some great characters, Im not a character artist myself so take this with a grain of salt however from my experience Maya, Blend, Daz, Secondlife etc are all great formats to provide - so these are generally .obj .fbx .dae .cr2 .maya
I think its best to directly ask people in the industry what formats they prefer (your target audience specifically). This can save you lots of time so you can export them correctly to these formats and give your customers good value. This way your exported model should work quickly and correctly in their chosen software and you are not just exporting to any available format just because you can - this can lead to unhappy customers and potentially bad reviews.
Paraphrasing from Seth Godin and Jonathan Stark, its best to serve a small community well than a large community poorly. This is important for your growth and for your customer base. Eventually you can serve a larger audience once you have made a solid foundation, the research will pay off.
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