Dealing with customer negative ratings

To quickly address the virus side. In the Terms and Conditions it does state how uploading products that contain a virus can result in your account being removed or something along those lines. Viruses in uploads is very uncommon.

With regards to bad reviews, I've been very lucky and revived only good reviews thus far. I did have one person who wasn't happy and asked for a different file type and I provided it, problem solved. Different people have different ideas on what deems giving a negative vote. But if you do get one I suggest either contacting your latest buyer [as that's most likely the person that last reviewed] and perhaps ask why. If not, look at your models and think from the buyers view of 'whats wrong with this, is there some implication with this model?' and if so, make the changes to make it better.

Bad reviews don't normally stop people buying models, in fact many people don't rate at all and so if a negative review is filed, there must be a serious issue you need to follow up on. Yes there's always some people who leave bad reviews because they can but its rarely the case around here.

I think the CGtrader team is working on a way to fix this problem my making it impossible to leave a negative rating unless you provide a constructive and truthful reason why you do not like or find the product does not work for you.

that's a problem for sure

I'm 100% with OP - something has to be done with preventing from leaving negative ratings without reasoning it. Luckily, i didn't received any negative ratings yet, but i feel constant fear of that happening one day :/

I see, and I'm 100% with your opinion because sometime I still have cases the same like this. So to solve this case, I always send a mail to CGtrader team to inform about it. And the team worked very well to solve this case, they will mail to that customer to ask the reason, if have, they will feedback for you to support for the customer, and if have nothing, they will remove that negative rating. It always like this, and I think it very good.

I think it’s not a bad idea to ask for some terms before a negative vote could be cast (like asking for short explanation about the problem). However, not everyone is able to express himself in English or wants to put time in formulating the problem.

One option could be to add a small list with predefined common problems, the user then needs to tick one or more of those options closest resembling his problem and then the negative vote option becomes active (maybe add field other for option not in list). But probably the simple independent thumbs up or down is most easiest way for expressing good or bad experience and everyone can easily use that?

A system that would leave only the option to sort things out with the designer can also generate problems, things can easily get out of hand and lead to disputes and personal opinions clashing.

Also for designers, isn’t it a positive thing there is a certain alertness needed?
No need to be afraid of customers but just know they have something to say even if that is just a red or green dot.

We can endlessly debate about what could be counted as carelessness from designer part or user part or what is good or bad work but the masses are very good at sorting those things out, it’s not really up to a few people and hopefully not the designer himself to decide if negative vote is valid or not. It is perfectly possible one gets 10 positive votes on a product and one negative for no apparent reason at all, personally I don't see that as a problem as long as the positive out-way the negative votes with a fairly larger margin.

If one gets negative votes consistently then he probably need to change some things?

I'm in favor for the buyer rating in general, some problems are indeed hard to avoid and can be user related but that looks to me like no real reason to get rid of the rating option altogether. However, I do believe there needs to be some automated mail delivery system that can handle the feedback collection consistently, currently people don't seem to find their way so easily to the voting system (just very few cast a vote).

If just few people vote then the negative voters have the edge because they usually feel more motivated to vent frustrations and look for ways to be able to do that.
If things are just ok then most people do not feel an urge to really express that, certainly not if they need to activity do something like login, click tabs and locate something.

I perfectly understand your point and agree, but see no way around those problems.
Simply removing the rating system would also not provide solutions to this?
We can have personal feelings that one should need to explain himself but not expect it.

Also, arguing that others need to do English because we find it simple is a personal opinion, not everyone have to agree to that?

Im not very experienced here but from the reviews that I have in Unity asset store one is a 3 star review ...and the guy doesn´t understand Sh** about games... he wanted a simple radio model to have all dial keys separated ,all the clips separated and each one with separated materials .....So the engine would have to make more than 20/25 drawcalls just for a Walkie Talkie ...not even a hero prop and AAA games generally have a limit of 4 drawcalls ..excluding characters.... But You know ...If someone reads what he was complaining and actually understands about the thing ...they will say -this guy is crazy...But first time buyers or someone that is not paying attention will only look to the stars and say SKIP ...because of that .