My model has been removed.

Discussion started by mekabit

My model named "Modular Power Pack" has been removed. There was no warning. What can I do?

How can I prove that I posted the model on the cgtrader site?

If I see the deleted model on another site, how can I prove that I posted it before?

Isn't this a serious copyright issue?

Answers

Posted 3 months ago
0

This happened to me right after i uploaded a new product but after a few second it disappear !
I checked the suspected section but there was nothing there !
maybe this is due to a new bug .

Posted 3 months ago
1

Hi there,

Please contact us via support@cgtrader.com and we will help you with this problem.

Kindly,
Agota from CGTrader

game-obj wrote
game-obj
Thank you my problem has solved :) here is CGtrader email : Agota Musteikytė (CGTrader) Hi there, Thanks for reaching out. We are really sorry for this inconvenience, there was a bug and our system deleted the model by mistake. I could make it available again, but I see that you have already re-uploaded the same model. Please let me know if you require further assistance. Kindly, Agota
Posted 3 months ago
0

Unfortunately, I had to repost the model. Despite my explanation, I got the answer "you deleted it yourself". It clearly looks like a system error. I definitely did not delete the model.

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