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I'm not especially a customer but I often prefer to buy bipeds models and if I want a custom bones model I directly create a job offer for it because when you're working with custom bones it has to be made in a special way to get animations exactly like you want
That has a point,seems that let customers to customize the skeleton is definitely the best choice for customers.
Exactly ^^ Depends also of the type of model and the use, for example you'll needa simple biped skeleton for a background walking 3d character rather than custom bones for a first ground character