Customer Success Specialist - night shift


We are looking for a motivated problem solver who are energized by endless communications and keep positive even when challenges arise. As a Customer Success Specialist you will be the face and the voice of CGTrader solving our clients’ and designers’ problems on a nightly basis, as we are looking for someone to help out our customers during the nights.


Responsibilities

  • Be the hero of the day for our clients while educating and supporting them on how to utilize our platform in the best possible way
  • Be the mediator in challenging situations between our clients
  • Contribute to the financial growth of the company by upselling and helping our customers to succeed
  • Contribute to the constant platform and UI/UX improvements
  • Improve and moderate the fascinating base of our models from fraud, thefts or violence
  • Take care of our support tickets at night and weekends

Who you are

  • You are night owl, who is the most alert in the evenings and nights
  • You are fluent in business English
  • You enjoy being a part of a team and teamwork
  • You have an eye for details and love to put the dots on “i”
  • You are solution oriented and are not afraid to make decisions
  • You can multitask and live up to diverse environment
  • You already have experience in working with clients
  • You might have already worked in e-commerce and understand the fast-paced nature of the business
  • You have interest in 3D and computer graphics and are eager to dig into technical details of that (having prior knowledge is a huge plus, but not necessary)
  • You are a recent university/college graduate eager to kickstart you work career, or a motivated last year student looking for opportunities with flexible working hours.

What we offer

  • Competitive salary
  • Support towards experimentation and learning from mistakes
  • Chance to work in a global data-driven company
  • Chance to quickly develop professionally and learn from experienced colleagues
  • Opportunity to be a part of dynamic and fast paced startup business
  • Opportunity to deepen your knowledge in e-commerce
  • Opportunity to learn about 3D and computer graphics from the experts
  • Great atmosphere and inspiring colleagues
  • Possibility to work with such clients from around the world including top companies like Microsoft, Autodesk, Adobe and others.
  • Always expanding career and development opportunities in a fast-paced start-up
  • Work in THE tech-hub of Vilnius - Vilnius Tech Park, and a park (literally) just outside the office
  • Regular small and big teambuilding activities
  • Animal friendly office space ;)
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