J
justin-allen justin-allen
1. The purchase confirmation page errored out 3 times before I was able to complete my transaction
2. The model was labeled VR/AR/Low Poly but it is very dense with many overlapping polygons/faces which took much work to fix
3. The preview images for the model show 2 variations yet the download only included one version. I had to reach out to the Author directly to get the alternate version which caused delays in our workflow
4. Customer support was not directly available via Intercom making communication sporadic and unclear.
Overall I was very disappointed with my purchase and will likely not return to cgtrader for 3d models in the future.
